Order Processing
Orders are processed and shipped on business days only (Monday through Friday till 2P.M., excluding bank holidays).
We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
Your order will be delivered by a courier service. Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company may not be able to leave it ‘hidden’ at the address.
CAN’T FIND THE INFORMATION YOU ARE LOOKING FOR? CONTACT US.
Order Status
You will be able to track the delivery of your parcel once your order has been dispatched and you have received your dispatch email.
After your order is dispatched, you can track the delivery status of your order online with our courier by clicking on “Track My Order”.
Order Status Descriptions
Processing
Your order is currently being processed into our warehouse system.
Picked
The order is now picked by our Warehouse team.
Packed
The warehouse has now packaged your order in time for dispatch.
Shipped
Our courier has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery by clicking on your tracking number under ‘Track my order’ or tracking in your order confirmation email.
Return
Your order is being returned to the warehouse either due to return being processed or recipient not available to receive the package.
Delivered
Your order is delivered to your address.
Please note: The Track My order page is available for 30 days post the date of order.
Got a question? Please contact our friendly customer service team on service@forestessentials.co.uk
OR Chat Live with Consumer Care.
Payment Options
Credit/Debit Cards Accepted:
• Visa / MasterCard
• Sofort
• Amex
• WeChat
• AliPay
We're Sorry, We do Not Accept:
• Cheques
• Postal Orders
We are sorry, but at this time forestessentials.co.uk does not offer gift certificates.
Important Information:
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Can’t find the information you are looking for? Contact Us.
Purchase Limit Policy
We may limit orders of any individual item and also limit orders per customer per day. For more details, please refer to the Terms & conditions of our promotions or Contact Us and we will be happy to assist.
Order Cancellations
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
• Item(s) not available.
• Difficulty in processing payment information.
• Cannot deliver to address provided.
• Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
- If you wish to cancel your order please click here
- Or email us at service@forestessentials.co.uk.
- Or call Customer Services at 08081966934 to discuss which options are available to you.
- Or Send the cancellations form to us by post.
Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
For any further information, kindly refer to our Online Goods Terms and Conditions mentioned here: https://www.forestessentials.co.uk/terms-conditions